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FAQs

FAQs


I want to book a skiing holiday I’ve seen on your website, what’s the next step?

Call +44 (0)203 286 0799, where one of our specialist ski team will be ready to confirm availability for you and answer any questions you may have. Should you decide you want to book, one of our friendly staff will take all of your details. If you’re struggling to find what you’re looking for, don’t worry, we’ll search high and low for you to find your ideal skiing holiday.

Am I financially protected if I book with Eclipse Ski?

Yes. We are a member of ABTA and ATOL, giving you peace of mind that all your monies are safe. Feel free to check us out, you will find Future Travel/Thomas Cook Ltd listed under the following details. Eclipse Ski is trading as part of their bonding.

Your ski trip is protected under ATOL no. 5704 and ABTA no. G1147.

I am a tour operator interested in working with Eclipse Ski. How do I appear on your website?

As one of the UK’s leading skiing agents, Eclipse Ski operates on a commission basis. To discuss appearing on our site please call +44 (0)203 286 0799 or alternatively send an e-mail to info@eclipseski.co.uk.

Do I require insurance to go skiing?

We strongly recommend that all of our customers take out Standard Travel Insurance that covers winter sports, medical expenses, personal accident, loss of deposit and cancellation fees, damage, loss and theft of baggage etc. Skiing can be dangerous, and your equipment valuable; it is important that you understand the extent of your cover, and consider further cover wherever appropriate as Eclipse Ski will not be held liable in any circumstances for any loss, damage or injury. It is worth noting that many credit card providers include travel insurance when you pay for your trip with your credit card. We recommend that you check details directky with your credit card provider.

What’s my luggage allowance?

You are normally entitled to a free luggage allowance of a single bag weighing 15kg or 20kg per person for your skiing holiday. You can usually take extra bags with you, however please note this may result in an extra fee.

I want to take my skis, how do I add these to my booking?

Please mention at the time of booking if you would like to bring your own skis or snowboard. As it is not included in your luggage allowance it can incur a fee of around £30.

I want to make a change to my booking. How do I go about this?

We strongly recommend you check your documents thoroughly when you receive them. If you wish to make any changes please give us a call ASAP on 0843 210 0013, or alternatively send an e-mail to info@eclipseski.co.uk

I want to cancel. What do I need to do?

Please give us a call on 0843 210 0013 and we’ll take you through the necessary steps.

How do I keep up to date with the latest deals from Eclipse Ski?

By signing up to our newsletter using the handy listed under the ‘Contact’ tab, you will be the first to know when our best deals are released.